[tek_sectiontitle st_title=”General FAQs” st_title_tag=”” st_subtitle_decoration=”” st_title_color=”#ffffff” st_subtitle_color=”#ffffff” st_separator_enable=”separator_off” st_text_align=”text-center” st_width=”st_fullwidth” css=”.vc_custom_1655900148891{padding-top: 20px !important;padding-bottom: 20px !important;}”]

What exactly is PUML?

PUML is an app that motivates you to stay active by rewarding you PUML Coins when you enter our fitness challenges. Coins can be exchanged for fitness products, gift cards, crypto-currency or even be donated to charity.

How do I join PUML?

First, download the app and follow the prompts to sign up. Next, click a challenge you want to enter under the Challenges tab and click the Enter button. You will be prompted to connect to Google Fit, Apple Health, Fitbit, Apple Watch or Garmin to track your steps. After you’ve chosen how to track your steps, you will be entered into the challenge!

How does PUML track my steps?

The PUML app syncs with your mobile health apps – for iPhones you need to have Apple Health and for Androids you must have Google Fit installed – or you can sync PUML with a wearable such as Fitbit, Garmin or Apple Watch.

Why aren't my steps showing up/ accurate?

Sometimes it takes a while for steps to sync from your health app or device to the PUML app. If you have just joined PUML, please wait 24 hours and then check to see if your activity data has updated.

How do I redeem my PUML Coins?

You can redeem your Coins under the marketplace tab in the PUML app. You can purchase a product, buy a gift card, donate to charity or exchange for cryptocurrency all within the marketplace.

Can I add my own steps manually or use a third party app to manually enter my activity data?

In order to prevent cheating, we cannot allow manual entries or third party apps to enter your steps.

If I enter multiple challenges, how do you count steps?

If you are in multiple challenges, your steps count for both! If you walk 10,000 steps in a day, you will have 10,000 steps entered for every challenge you have entered. The more challenges you join, the more your steps count and the more Coin you can earn!

[tek_sectiontitle st_title=”Corporate Challenge FAQs” st_title_tag=”” st_subtitle_decoration=”” st_title_color=”#ffffff” st_subtitle_color=”#ffffff” st_separator_enable=”separator_off” st_text_align=”text-center” st_width=”st_fullwidth” css=”.vc_custom_1655900155574{padding-top: 40px !important;padding-bottom: 20px !important;}”]

My employer is sponsoring a challenge, how do I enter?

1. Take the Wellness Survey that was emailed to you by your employer.

2. Download the PUML app from the App Store or Google Play.

3. Follow the prompts to sign up.

4. Choose a Health App to sync to – Apple Health, Google Fit, Fitbit, Garmin or Apple Watch.

5. Scan the QR code provided by your employer on the ‘Connect to Your Sponsor’ page.

7. Click your company challenge and then click the Enter button.

8. If your challenge has a team option, you will see teams you can join under your company challenge page. There will also be a button to create a team if you would like.


You’re good to go! The steps tracked by your mobile device or wearable will automatically be entered in the challenge.

I don't have a wearable, can I still compete in my company's challenge?

Yes! If you have a smart phone, then it is still possible to compete. For iPhones you will need the Apple Health app downloaded. For Android phones, you will need the Google Fit app downloaded. The PUML app will ask you which app you want to connect to once you join a challenge.

How do I manually enter my activity for my company's step challenge?

Some companies allow their employees to manually enter their step count. To do this, go in the PUML app and click on the challenge you are competing in. In the upper right hand corner of the screen click the manual entry icon.

Follow the on screen prompts to add your steps!

How do I convert my activity to steps?

Here is a simple chart for converting your activity to steps.


Moderate intensity activity causes a slight, but noticeable increase in breathing and heart rate. You should be able to maintain a conversation. Some examples of moderate intensity activity include:

  • Swimming
  • Cycling
  • Horse riding
  • Rowing
  • Dancing
  • Active gardening (e.g. mowing, raking and digging)

10 minutes of moderate intensity activity = 1,000 steps


High intensity activity makes you “huff and puff” and is where talking full sentences between breaths is difficult. Some examples of high intensity activity include:

  • Circuit training
  • Aerobics
  • Brisk rowing
  • Fast cycling
  • Jogging
  • Competitive sport (e.g. squash, football and netball)

10 minutes of high intensity activity = 2,000 steps

[tek_sectiontitle st_title=”Still have questions?
Fill out a support ticket below.” st_title_tag=”” st_subtitle=”We will get back to you as soon as we can!” st_subtitle_decoration=”” st_title_color=”#ffffff” st_subtitle_color=”#ffffff” st_separator_enable=”separator_off” st_text_align=”text-center” st_width=”st_fullwidth” css=”.vc_custom_1655900108910{padding-top: 40px !important;padding-bottom: 20px !important;}”]